BTI's Announces 5th Annual Client Service A-Team

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FOR IMMEDIATE RELEASE:

BTI's Announces 5th Annual Client Service A-Team

List Drops to an All Time Low 60% of the BTI A-Team Members Come from Small Environmental Services Firms

MASSACHUSETTS, BOSTON, Mar. 5 -/E-Wire/-- The BTI Consulting Group's (Boston) Fifth Annual Client Service A-Team mirrors the changes in customer satisfaction. This year's study found that only 12% of industrial companies nominate an environmental professional for client service, down from 20% five years ago. The study also shows that almost 60% of this year's A-Team are from environmental consulting firms with less than $10 million in revenue.

"We found that those professionals named to the A-Team are changing with their clients," comments Michael B. Rynowecer, BTI's president. "These individuals truly deserve both credit and congratulations. We can't help but notice the strong presence of the small firms; they do an excellent job servicing some very large clients." BTI's exclusive research shows that this year's honor is particularly meaningful, in light of the decrease in customer satisfaction overall.

Of the 23 firms mentioned, three win the uphill battle to join the team this year while not on the team last year. These firms include Bruce A Liesch Associates, ERM and Harding Lawson Associates. Most notable is the All-Time A-Team Star, Perry Fisher of URS Dames & Moore. Mr. Fisher is the only individual who has been nominated every year since BTI began compiling its annual A-Team. He was nominated again this year but retired by the time we began confirming the nominations. He retires the all-time A-Team star.

The complete list of individuals, and the environmental services firms they represent are available through BTI's website at www.bticonsulting.com. BTI is the leader in providing high-impact research to the environmental management community. It is the only firm in the world that has continuously benchmarked all aspect of environmental and remediation management for the last 11 years.

The BTI Consulting Group

Phone (617) 439-0333

[REDACTED-EMAIL]

www.bticonsulting.com

http://www.bticonsulting.com

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