Client First Associates Wins "Greatest Client Satisfaction'' Award in 2001 Best of the Best Contest

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For Immediate Release

Client First Associates Wins "Greatest Client Satisfaction'' Award in 2001 Best of the Best Contest

NORTHAMPTON, MASSACHUSETTS, Jul. 18 -/E-Wire/-- Are there advantages to working with smaller consulting firms?

"Yes,' say the clients of Client First Associates, Inc., a management and organizational development consulting firm based in Northampton, Mass. Recently, Client First Associates was awarded the "Greatest Client Satisfaction' distinction by ProSavvy, the leading Internet-based solution for identifying, selecting and managing professional and consulting services.

ProSavvy's McDonald Council, a prestigious industry advisory group of senior-level executives from companies like Hasbro, Texaco and Sterling Chemicals, evaluated the nominations for the 2001 Best of the Best Awards and concluded that Client First Associates would be honored as the winner of the Best of the Best Award for "Greatest Client Satisfaction.'

"As a seven-person consulting team we strive to meet budget expectations, deadlines and provide better overall client satisfaction to each of our clients,' said Tom Lippie, president and partner of Client First Associates. "We have always worked hard to emulate our tag line, 'A business partner who puts the Client First,' and it's nice to be recognized for that dedication to our clients.'

Apparently client dedication has paid off for this 16-year-old firm that helps numerous clients in several industries throughout the country maximize efficiencies, develop training initiatives and promote future growth -- with the exception of ProSavvy's services, Client First spends zero dollars annually on marketing or advertising. "Everyone knows that repeat business costs less and increases margins, but I see few organizations today really making a concerted effort to capture repeat business,' adds Lippie, who seems to fully understand how his smaller company stays competitive.

An example of how Client First retains repeat business is their most recent project with Tyco Healthcare Ludlow, where a new program was needed to reduce receivables outstanding. After six weeks of analysis, team building and departmental initiatives, the results are in. "Two months since the program has been implemented, our day's receivables outstanding has declined by nearly 10% and Client First played an integral role in making this happen,' says Tony Borowicz, vice president of finance at Tyco Healthcare Ludlow.

And Dave Mitchell, director of customer service at MetTel, who nominated Client First Associates for the "Greatest Client Satisfaction' Award, says, "Client First Associates was instrumental in the development of our Customer Service Department and Training process, and they deserve all the recognition they receive -- I just hope they don't get too big and expensive to assist us in the future.'

About Client First Associates

Client First Associates was established in 1985 and incorporated in July 1998 as a subchapter "S' corporation. Mr. Thomas J. Lippie is the company's president and chief executive officer. Headquartered in Northampton, Mass., the company also has a branch location in the Boston metropolitan area. Client First Associates currently serves over 50 clients throughout the country. Their mission: "To serve each client as if they were our only client.'

About ProSavvy and the 2001 Best of the Best Awards

ProSavvy empowers companies of all sizes to more efficiently and effectively select professional and consulting service providers. By combining Internet-based tools that automate the selection process with detailed capabilities profiles and uncensored quality data on consulting firms, ProSavvy dramatically reduces the time, costs and risks associated with obtaining consulting services.

The 2001 Best of the Best Awards were established to recognize outstanding consultants. Consultants competed for honors in three categories: "Greatest ROI,' "Most Effective Project Execution,' and "Greatest Client Satisfaction.'

Founded in 1995, ProSavvy is based in Englewood, Colo. The company boasts clients such as General Motors, Hasbro, SBC and Texaco. ProSavvy is a member of the SOFTBANK family.

For additional information, contact D. Nikki Wheeler at 800/983-9737 or visit the ProSavvy Web site at www.prosavvy.com.

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